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Frequently Asked Questions(FAQ)

Charter Operator Policies

I will be arriving earlier/later than the stated check-in time. Can I still check in? How can I find a Charter Operator's check-in/check-out times?:

Check-in time is at 1700 on Saturday. The boat must be handed over to the charter base marina on Friday at 17.00. Check-out time is at 09.00 Saturday. Guests may stay on Friday night on boat. It is recommended to send an estimated time of arrival at least 10 days prior, in order to organize check-in procedure as smoothly as possible. You can arrange for an after-hours check-in, just make sure to confirm prior to your arrival.

You can use the text box in the booking process to inform them of your estimated arrival time in writing. Once you’ve received your confirmation, you can follow up with the Charter Operator directly using the contact information provided.

How do I find out if a Charter Operator allows pets?

We like pets. However please ask and share the information of your pet to Charter Manager via an e-mail info@catsail.com.tr before reservation.

Extra Facilities

How do I know if the Charter Operator has parking facilities and how can I reserve a space?

There is a public-open parking lot. However to be safe side, we may park your car a safe auto parking places in Marmaris on your pay.

How can I find out if the Charter Operator offers an airport shuttle service and how can I book it?

Airport transfer service is listed on www.catsail.com.tr web site and process under “Services.” Once you have made your reservation we can arrange the airport transfer directly. Please remember to enter your flight details in appropriate prior to your trip.

Can I store my bags at the Charter Operator’s base before check-in or after check-out?

Yes you can, The extra price is 15 Euro.

Booking Details

Can I have an extra bed in my cabin?

The standard cabin reservations are for double occupancy, extra berths in a cabin are not be available due to limitations of boats.

Can I make changes to my booking?

Yes. You can make certain changes to your booking 30 days ago. Depending on the boat’s policy, you can do the following up until 10 days prior to the first day of the charter.

Change check-in/out times if feasible,
Change in add on services and equipment if feasible,
Cancel booking depending on Charter Operator’s cancellation policy. See web site
Change crew details if feasible,
Make a new requests if feasible,

Pricing

Are taxes included in the price?

Yes.

Will I pay the full price for my child(ren)?

Yes. According to maritime laws, each person is a passenger on a boat; therefore, regardless of the passenger’s age, each berth is allocated to only one passenger

What does the price include?

While chartering a boat, the price typically includes all of its standard equipment. What is included in the rate is displayed on the Site (under the Boat information section or before the final booking confirmation) and/or in the confirmation email/voucher.

Captain fee, Security deposit, fuel, final cleaning, transitlog, food, transport, mooring on other marinas, optional extras are not included in the rate unless stated otherwise.

Governments may occasionally issue additional taxes and may ask the Charter Operators to collect these directly. These charges, if applicable, will be paid by you to the Charter Operator directly at checkout.

Does Catsail.com.tr offer any special consideration discounts, or discounts with airline or other loyalty cards?

Catsail works very hard to provide the best available rates for the dates of your stay. It’s not possible to have any further reductions on the price. See web site for regular discounts

Payment

Who's going to charge my credit card and when?

Catsail.com.tr will charge the money by bank transfer. However charter agents, which are making reservation on our behalf, may accept credit cards.

There will be a clear payment plan stated in the boat booking page. Charterer must send a copy of the bank transfer by email to info@catsail.com.tr upon payment.

What fees are included or excluded during booking?

Only prepayment (%50) of charter boat price is paid on booking. The remaining one is to be paid 45 days ago charter date. Mandatory and/or optional extras are to be paid in cash during check-in.

What is security deposit? Is it refundable?

Security deposit is an amount you give the Charter Operator as a deposit against any damage you may cause the boat.

It is fully refundable. If no damage is caused, it will be paid back to you at the end of charter.

The security deposit is to be paid directly to the Charter Operator by cash prior to embarkment on the boat. However if you choose Damage Waiver option no need to pay security deposit.

What kind of damages would I be charged for?

You will not be charged for breakages that are a result of ordinary wear and tear. It is possible to insure your security deposit, simply follow the instructions on your booking page.

Examples of when a charge may be deducted from the security deposit are as follows:

Specific damage to the boat (i.e. breakages or blockages caused by you)
Damage caused as a result of negligence
When a grounding has occurred and a diver is required to check under the boat for damage
Not returning the boat to the contracted marina on time
Damage caused by a third party where you didn’t properly report the incident

Credit Cards

Can I make a reservation without a credit card?

You may make a reservation via bank transfer. However charter agents’ which makes reservation on our behalf may accept various credit cards and debit card.

Cancellations

Can I cancel my booking?

Yes. Cancellation policy is stated in www.catsail.com.tr

Can I change my dates for a non-refundable booking?

If the Charterer requests a change in the charter period of the booked boat, Charter Operator reserves the right to charge for the cancellation of the original booking depending on cancellation rules laid down web site. However if there is an availability, dates can be changed without charge. Please contact our Customer Service for any date change requests.